Frontline Call Center is now seeking qualified applicants to work from home!
Frontline Call Center is currently hiring for FT, and PT Permanent employees.
Frontline Call Center is a W4 employer, we do NOT hire independent contractors.
Job Description: Pay $11.50-12.00/hr.
As a new agent, you will go through training to learn the account(s). Depending on the position you are hired for, this could be anywhere from 1 to 5 weeks of Training.
Once trained you will take Inbound calls. They could range from informational to basic technical support help.
Please do not apply if:
You are only looking for temporary work or are not serious about work.
You do not have OPEN availability
You have other distractions that will interfere with performing the duties of this position.
You are planning to return to a previous job, that you were laid off from during the COVID Pandemic. We are looking for employees that are wanting to stay and grow with the company.
You have another job that you were planning to work during the same hours as this one.
You do not have previous phone experience.
You do not have a Computer with AT LEAST 8gb of Ram, Intel Core i3-7100 or AMD Ryzen3 1200 or better CPU/Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes, ISP Speeds of 20mbps download, and 5mbps upload speed.
If you have no experience working in a CRM or creating tickets for callers.
What you will need:
2 Computer Monitors
A computer that meets the specs listed above
Back up home phone
A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
Excellent verbal/written communication skills Ability to deal with upset customers and calm them down Exceptional attention to detail and ability to multitask. Prior call center experience in a high call volume environment preferred.
Technical abilities enough to install/uninstall programs and troubleshoot your own equipment.
Frontline Call Center takes attendance seriously. If you have any attendance issues during your probationary period, we will not be able to proceed with employment. If you are selected for an interview, please be sure that you let us know any upcoming needs, as those are the only ones that will be excused.
The following shift is available:
Job Type: Full-time, Part-time
Full-time weekdays and weekends, hours vary. Some graveyard shifts are available.
Frontline is currently only hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, WA, and VA
- Call Center: 2 years (Preferred)
- Customer Service: 5 years (Preferred)
- Paid time off
- Employer Matching 401K
- Medical, Dental, and Vision options for FTE