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Work from Home P/T Support Specialist, IS – Edward Jones

Opportunity Overview
***This is a part-time, work at home position averaging 20 hours per week.***

***10 week training program Monday-Friday from 9am-3:30pm CST upon hire.***

What IS Helpdesk does...

The Helpdesk provides technical support to the branch and home-office associates of Edward Jones in the United States and Canada.

What You'll do...
•Provide excellent customer service while answering calls in a fast tempo/ high volume call center.
•Resolve technical issues related to the hardware and software infrastructure in a timely and quality manner.
•Troubleshoot and help resolve problems, escalate issues to other IS departments when appropriate, and dispatch service vendors as necessary.
•Log all activities in the Problem Management System. 
•Complete a modular training program which includes classroom and online training on specific equipment and on-the-job training to reinforce learning.
•Complete advanced training as new hardware and software is introduced into the Edward Jones environment.

Position Requirements
What You'll Need...

•Technical knowledge of desktop and mobile devices, printers, phones and basic networking required.
•A strong customer service background required.
•Ability to work flexible hours is required as staffing is based on business needs.
•Required to provide evening, weekend, or holiday support when needed.
•Dedicated home office space and internet connection required.
•Able to work independently and utilize tools to stay connected to the team.
•Excellent verbal and written communication skills
•Problem-solving skills

Company Description

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

Awards and Accolades
  • For the 19th year, Edward Jones was named one of the “100 Best Companies to Work For®” by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.

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