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Work from Home Jobs – Tech Support – Paid Training + Benefits
#1
Bug 
Job Title
Remote Services Technician



External Description

Support.com (NASDAQ: SPRT) is a fast-paced environment fully committed to providing world-class customer service. The Remote Services Technician is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high-speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment while providing our customers with a high-quality customer service experience. As a Remote Services Technician, you will be fully trained to perform the following duties.

Work From Home | US - Multiple, United States
Job Description

 
Minimum Computer Requirements:

  • 2 Physical cores @ 2.7 GHz Processor or better
  • 4 Physical cores @ 2.2 GHz processor or better
  • i5 or better processor preferred
  • Minimum 4Gb RAM
  • Minimum vertical monitor resolution of 1080 pixels (1920x1080 or higher preferred)
  • Multiple monitors highly recommended
  • 80 GB, 7200 RPM SATA hard drive or better
  • Internet connection speeds exceeding 5Mbps down and 1Mbps up
  • Satellite and/or Cellular connection (3g/4g) are not allowed
  • Windows 8.1, 10 including .NET 4.5 with all security patches applied
  • HTML5 Compliant Web Browser (IE11 or higher, Chrome, etc)
  • Antivirus Software.
  • Corded (Not wireless) noise canceling USB Headset
  • Webcam

As a member of this best-in-class technology services team you will:
  • Answer inbound calls and greet customers
  • Determine the scope of customer issue in an effective and professional manner
  • Manage credit card processing when necessary
  • Encourage completion of customer survey
  • Effectively resolve customer issue in a timely manner
  • Properly document all customer interactions
  • Adhere to quality standards determined by company and client
  • Represent the company in a professional and ethical manner
  • Maintain a high level of customer satisfaction with a focus on first call resolution
  • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to the assessment of the customer needs.

Skills:
  • Excellent written and oral communication skills
  • Ability to interpret a flow chart to deliver a work process
  • Ability to learn new technical concepts quickly
  • Communicate technical directions over the phone to inexperienced computer users
  • Excellent customer interaction skills
  • Strong organizational and multitasking skills
  • Ability to problem-solve
  • Ability to follow written instructions
  • Ability to work in a fast paced changing environment
  • Ability to work in a very structured environment with scheduled rest and meal periods
  • Type 30 to 40 words per minute

Responsibilities:

Home network setup and repair including:
  • Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
  • Windows network configurations on XP, Vista, and 7, 8 and 10
  • Router configuration

Peripherals set up:
  • Game consoles
  • iPads and other tablets
  • Printer and/or folder sharing
  • Wireless printers

Customer Service:
  • Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
  • Provide customers with opportunities to enhance his/her product by up-selling when appropriate

 Qualifications:
  • Minimum of 1-year experience setting up home networks (or equivalent technical training)
  • 1 year of related experience in a customer service environment
  • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
  • Successfully pass our technical test and complete our interview process
  • Maintain good attendance
  • Pass an extensive background check
  • Experience in the work from home environment is a plus
  • Must be at least 18 years

 Working for Support.com:
  • During Training - $9.00 per hour*
  • After Training - $10.25 per hour**
  • Testing required
  • Extra Hours Available
  • 100% Work from Home
  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off
  • Paid Training
  • Promotional Opportunities
  • Employee Stock Purchase Plan

 *$8.50 per hour plus $.50 cent per hour for reimbursement
**$9.75 per hour plus $.50 cent per hour for reimbursement


Apply Here (Scroll Down and click the Job Title): https://recruiting.adp.com/srccar/public...omhome.com
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