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Work from Home Customer Service Agent – U-Haul

Customer Service Agent (work from home)

About this Job!

Our state-of-the-art Call Center provides a variety of inbound call support. Call center team members take back-to-back incoming calls handling and determining a resolution to escalated calls during and after their rental.
  • Answer incoming calls and provide technical support and assistance with regards to our truck and trailer rentals, hitch products and all other services.
  • Receive and handle a large number of inbound calls daily.
  • We are seeking people that can “WOW! our customers and continue to earn that customer’s loyalty.
  • Shift start/end times, days scheduled and total hours scheduled each week will vary based on call volume.
  • Great opportunity for a second job.
  • Moonlighting/ part-time position.
  • Work from home – No commute.
  • Take inbound and outbound calls.
  • Three weeks of instructor-led paid training/education.
  • Listening to customer concerns, documenting them and resolving when able.
  • Moonlighter benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Requirements for this position:
  • Minimum of 6 months to 1 year of call center experience in the last 1-3 years (preferred) 1-5 years (required).
  • Basic keyboarding and computer skills.
  • Excellent verbal communication and listening skills.
  • Clear speaking voice.
  • General knowledge of U.S. geography.                          
  • Positive business attitude.
  • You must be available to work holidays.   
  • Shift start/end times, days scheduled and total hours scheduled each week will vary based on call volume.
  • Must meet technical eligibility requirements (see details below).

This Job might be for you if:
  • You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
  • You thrive in a fast-paced environment with a focus on quality and attention to detail.
  • You live for a challenge, are goal-oriented, be willing to learn different systems, and easily navigate between multiple screens.
  • You can handle multiple phone lines and easily handle stressful situations.
  • You communicate efficiently through an instant messaging program.
  • You can work independently delivering practical solutions and you thrive in a collaborative team environment.
  • You have the perfect home-office which includes being free of distractions and background noise.
  • You have a good understanding of U.S. geography.
  • If you are looking for moonlighting work.
  • You are comfortable with online learning and remote supervision.
  • You are comfortable installing computer programs.
  • You are comfortable navigating multiple computer programs at one time.
  • Working on Mondays, Fridays and one weekend day is required.  
  • You must be available to work holidays.  
  • Shift start/end times, days scheduled and total hours scheduled each week will vary based on call volume.

Three weeks of instructor-led paid training/education.  Week one is accelerated classroom education with an instructor.  Week two and three are hands-on education in small groups with an instructor.  After initial education work independently with additional continuing education courses and counseling from the manager, assistant manager, and team coach.

The following is required to work from home:
  • You must have a quiet, private work area.
  • Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
  • All work duties including education must be performed at your home address. 
The following technical requirements must be met to work from home:
  • Have a non-wireless USB headset with a microphone.
  • Minimum Internet speed requirements: 5MB down / 2MB up, or greater.  Preferred Internet speed for a better experience: 10MB down / 5MB up. 
  • Check your Internet speed at  You must click the menu below the GO button and choose any server in Phoenix, AZ.  drop-down.
  • Have a PC or laptop with Windows 7, 8 or 10 OS
  • Minimum RAM requirements: 8G of RAM or greater. 
  • Minimum processor requirement for Windows OS:  CPU score of 2500 or greater.
  • Install and use the required Company software including a Company provided anti-virus software. 
  • Have a webcam. For use interacting with your supervisor, not customers.
The following are not permitted when working from home due to compatibility, performance, security or other concerns:
  • A wireless or non-USB headset.
  • A PC/laptop or Internet that does not meet the minimum requirements.
  • Mac OS.
  • Mobile hot-spot, tethering, satellite Internet service or similar. 
  • Using a Proxy server or third-party network.
  • Compute stick or similar device. 
  • Windows XP or Vista operating system. 
  • Rental, rent-to-own or public computer/laptop.  
  • Working in a public place or using a public internet connection.  
  • Unsecured Wi-Fi or one that does not meet with the other Wi-Fi requirements.
  • Running any non-work related programs on your computer while working. 
  • Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software.  This is a PCI (payment card industry) requirement.
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