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Work from Home Customer Service Agent – Insurance Billing and Payments – LiveOps


Liveops is looking for customer service professionals with a background in banking or insurance payments to provide customer service, billing and payment support to a small business insurance client. This client aims for excellence in customer service and is looking for people who can provide the highest level of customer service by putting the customer first and remaining polite, and professional at all times.
As an independent agent, in a customer service focused role, supporting our client, you will be assisting customers who are calling about billing and payment questions.   

If the requirements below describe the type of role you like to do- then this might be the right opportunity for you!
  • On a typical day, you will be responsible for providing remote support taking inbound calls from customers who are calling about billing and payment questions.
  • On the calls, you will be required to build rapport with callers, while you provide immediate assistance to their questions.
  • You will be calculating payments and processing EFT payments.
  • Data entry skills, attention to detail, and accuracy are critical.

This role is an independent contractor opportunity, providing virtual services to a Liveops’ client. As an independent contractor, you have flexibility in choosing when and where to provide services.  
Earning Potential
Independent contractors earn money in a variety of ways.  This opportunity pays for time spent talking on the phone. The talk-time rate is $0.25 cents per minute. 
Available Hours
Calls are received Monday - Thursday 8am - 8pm ET, and Friday 8am - 7pm ET.  These hours are subject to change based on the client's needs.
Interested agents should have the flexibility to self-schedule 30 commits per week, the equivalent of 15 hours a week, during the available hours. This will be a requirement in the Statement of Work for this client.

Technology needed for success
Please review the Liveops requirements by clicking the following link,
The client is looking for independent contractors with the following skills:
  • Minimum of one-year customer service experience with a background in banking or insurance payments.
  • Ability to easily make a connection with others and engage customers to understand their issues and deliver a solution.
  • Ability to access and retrieve information from the client’s system based on the call, and communicate that information back to the caller in a clear manner.
  • Desire to be your own boss and own your own business.
  • Excellent listening and communication skills.
  • Able to troubleshoot, problem solve, and provide accurate information to callers.
  • Ability to set up and maintain your own office, including the cost of your own office equipment and any other business expenses that you need or choose to incur.
  • Ability to learn and use customized software and applications.

Application and Certification Process
Interested applicants should complete the online application. If your application is accepted, you will be invited to become an independent contractor with Liveops and provide services to our clients as an independent agent. This invitation is contingent upon you signing the Liveops Independent Contractor Agreement and ordering, paying for, and passing a background and credit check.
Liveops’ client companies require you to complete the Liveops certification courses and their program-related certification before your business can start answering calls. There is a combination of self-paced eLearning courses and live virtual classroom learning sessions conducted via conference call. The certification takes approximately 3 weeks during which time your business must adhere to the certification schedule and attend all required virtual classroom learning sessions. The certification class will begin, April 9, 2018.

Apply Here

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