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Work at Home: Sutherland Hiring Streaming Service Customer Support

Job ID / Title:
Customer Service - Work At Home - Streaming Service
Job Category:
Customer Service Phone
USA Work at Home
USA Work At Home
Work Location:
USA Work at Home

Job Description

Are you ready to be part of something brand new and exciting?! Are you a movie buff?! Look what we have in store for you! 

Sutherland is hiring temporary/contract professionals to provide Customer Service for a leading provider of entertainment. As a Consultant, you will be responsible for taking inbound calls from customers wanting more information about the service, setting up customers with the service, helping customers download the app to their TV or mobile device and setting up their account.

This job is for you if:
  • You have a passion for movies, shows, and entertainment
  • You have a vision for creating moment defining shared entertainment experiences
  • You can build partnership trust through flawless delivery and communication
  • You are comfortable working in a fast-paced & highly collaborative environment
  • You can multitask, prioritize and manage time effectively
  • You can work autonomously as part of a fast-growing team
  • You are patient, keep a positive attitude and know-how to manage stressful/frustrating situations
  • You are motivated and have high energy with a focus on learning, growing and contributing to team success
If this describes you, then we want you on our team!!

We’ll give you the opportunity to showcase your superior customer support skills. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.

We will provide three weeks of paid training and the pay rate for this position is $11.50 per hour.


We are currently hiring candidates across the country, including: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

  • Create best in class experiences for all guests that contact us
  • Support would include educating the guest, help them accomplish what they want to do, (stream a movie, help download the app to their TV or device, etc.), and talk entertainment while you do it
  • Create relationships with guests based on a love of entertainment
  • Effectively use all available technology tools and resources to resolve guest inquiries
  • Develop and maintain a general knowledge of client’s products and services
  • Provide exceptional levels of service to every guest via live chat, email, phone, Social Media, and App Reviews
  • Adhere to company attendance guidelines
  • Always maintain professional relationships with coworkers and clients
  • Demonstrate strong critical thinking and problem-solving skills
  • Demonstrate patience with all customers
  • Express concern and acknowledge customer problems and issues
  • Communicate company products and values with confidence

Our most successful candidates have:
  • High School Diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year(s) customer service experience
  • Efficient in website/digital navigation and interaction
  • Knowledge about and passion for entertainment
  • Proficient in Microsoft programs
  • High level of energy, commitment, and a strong drive to succeed
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills showcased through the use of several applications
  • Excellent Internet connectivity:
  • Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!
          *Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
A computer with:
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 4 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 10
  • 1 monitor
A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-canceling microphone
Apply Here

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