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Work at Home - Payroll Support Services - LiveOps
#1
Bug 
Overview

Do you enjoy helping people and have a keen eye for detail? Are you empathetic, compassionate, and able to easily make a connection with others? If so then becoming an independent contractor for Liveops’ payroll support services program may be a great opportunity for you to work remotely and be a business owner.

Liveops is looking for caring, dedicated professionals with customer service, payroll or administrative skills to work as remote independent contractors answering phone calls on behalf of our healthcare services client. As an independent payroll services agent, you will help healthcare workers, like caretakers, properly submit timesheets or resolve payroll issues.

This is a great opportunity for anyone who enjoys helping people and has that ability to be compassionate while staying focused on what needs to happen next.

Responsibilities

Independent home healthcare workers call for a variety of reasons. Some call to inquire about timesheets. Others call for assistance with W-4 verifications, or enrollment paperwork. Regardless of what drives the healthcare workers to call, the client wants them to receive the best customer service with a focus on being friendly, patient, and professional.

These calls are unscripted, and rely heavily on your communication skills and ability to connect with people. You will have access to the client’s system and several applications to help you resolve the caller’s needs.

During the call, you will utilize your great problem-solving skills to allow you to quickly determine the caller’s needs, identify the appropriate solution, and clearly convey the correct information to the person in need of payroll services. Familiarity with common medical/clinical terminology may be helpful.
 

Earning Potential

Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, or incentives. The talk-time rate is $0.28 cents per minute of talk time.
 

Flexible Hours

Calls typically come in Monday through Friday between 8 am and 8 pm and Saturday between 9 am and 1 pm eastern time. These hours are subject to change based on the client's needs. Peak call volume occurs Friday and Monday plus morning/early afternoon hours. 

Independent agents make their own flexible schedule by self-scheduling to take calls in 30-minute blocks. Independent agents can self-schedule to commit to specified time blocks that work best for them. The client requires independent payroll services agents to self-schedule up to a minimum of twenty 30-minute blocks per week or eighty 30-minute blocks per month.
 

Being a business owner

To give you the most freedom and flexibility with your schedule, Liveops partners with agents as remote independent contractors.

Owning your own business is easier than you think when you partner with Liveops. We connect professionals, like you, with clients. We have tools available that make managing your business a snap. From award-winning certification courses to scheduling and invoicing tools and access to a robust virtual call center platform - we have the best in the industry. You provide fabulous service and manage and grow your business the way you want. At Liveops you control your journey – the key to additional growth opportunities lies with you and is based on your performance, not office politics!

You are in business for yourself, but not by yourself. With our large community of agents ready to lend advice, you really can build and own a business to be proud of.

Qualifications
  • Skills needed for success
  • Desire to be your own boss and is excited to run your own business
  • Ability to easily make a connection with others, empathize, and show compassion to people who are upset
  • Active listener
  • Excellent communication skills
  • Attention to detail
  • Accurate data entry ability
  • Ability to multi-task
  • Ability to set up and maintain your home office, including the cost of your own office equipment.
  • Willingness to adhere to all client-mandated security measures, including but not limited to, handling sensitive and confidential health information
  • Ability to learn and use customized software and applications
 

Application and Certification Process

Interested agents should apply online. If your application is accepted, you will be invited to become an independent contractor with Liveops. This invitation is contingent upon you signing the Liveops Independent Contractor Agreement and ordering, paying for, and passing a background and credit check. 

The certification starts on Monday, February 19, 2018.

Apply Herehttps://careers-liveops.icims.com/jobs/1...rvices/job?
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