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Work-at-Home Customer Support (Cable Industry) - P/T - Sutherland

Job ID / Title:
Work-at-Home Customer Support (Cable Industry) - Part-Time
Job Category:
Customer Service Phone
USA Work at Home
USA Work At Home
Work Location:
USA Work at Home

Job Description

Are you looking for a job in a fast-paced and energetic environment? Do you have what it takes to provide customers with superior service and support by using your active listening and questioning skills? Do you have a firm understanding of, or desire to learn, technology and communication devices to help customers with their internet service?

Yes? We NEED you!

Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you!

This is a part-time position. Part-time hours typically range between 20-29 hours a week but can flex to as low as 10 hours during low call volume periods. Opportunities to flex up to over 30 hours will be available during high call volume periods. There is a performance-based incentive bonus, that you may earn up to an additional $4 per hour during the month earned, in addition to the hourly rate, after the successful completion of training, nesting, and your first month of production.

As a Customer Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants. Here’s what is expected from all our consultants:
  • Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
  • Educate customers about a product or service they currently have
  • Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
  • Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
  • Verify customer account information and update necessary information, as needed
  • Access the company databases and provide instructions to customers to determine the root cause of their problem
  • Multi-task and interact with other departments to resolve customer needs, check the status of work orders, and schedule appointments and service calls
  • Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience 
  • Driven for success and comfortable working independently 
  • Attend job-related training, refresher training, updates, and cross training
  • Participate in team meetings and individual team meetings
  • Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business.

Does this sound like your dream job? It should because it is! Join our supportive team to receive:
  • Extensive paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Sales incentives
  • Unique recognition programs

Note: These positions are 100% work from home and are only available to residents of the contiguous United States.

Our most successful candidates have: 
  • A high school diploma or GED
  • Basic PC keyboarding skills (30+ WPM), basic Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contact technical support experience (preferred)
  • Excellent verbal and written communication skills; proficient reading skills
  • Excellent problem diagnosis and problem-solving skills
  • Multi-tasking skills, showcased through the use of several applications
  • CRM application experience (preferred, but not required)
  • Service to sales experience (preferred, but not required)

Minimum Home Office Requirements:

Working from home is easiest when you are equipped with everything that you need! 

Sutherland will provide you with a ThinClient PC with VOIP technology. 

You must provide: 
  • A 20-inch computer monitor (or larger) with a DisplayPort and associated cable is required. 
    • Any display equivalent to or larger than the Dell E2016H monitor is acceptable.
  • A wired mouse and wired keyboard are required. The wired connection must be via USB. 
    • Any full-size keyboard equivalent or better than the Dell KB216 Wired Keyboard is acceptable. The minimum standard for the wired mouse is the Dell MS116 Optical Mouse.
  • A headset that is/has:
    • USB
    • Dual-ear
    • Noise-canceling microphone
    • *Preferred: Plantronics AUDIO 478, Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business
  • Excellent Internet connectivity:
    • Internet speeds of 1 Mbps upload and 5 Mbps download – the faster the better! 
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Productive work environment:
    • In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
    • A quiet and distraction-free, secure place to work.
Apply Here

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