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Seasonal Support Agents – U-Haul
#1

CENTER SUPPORT AGENT (WORK FROM HOME) SEASONAL-MOONLIGHTER


ABOUT THE JOB

Great summer job!

Great opportunity for students, teachers, second job! 

Center support agents take back to back incoming calls from customers utilizing both the U-Haul toll-free 1-800-GO-UHAUL phone number and customers calling specific U-Haul Moving Centers across the U.S. and Canada.  Agents assist customers who have an existing reservation or current business with U-Haul.  This includes answering general questions about pricing, products and services, making changes to existing reservations.  Assist customers with new business as needed, including cross-selling.
  • Train and work from home - Flexible schedules!
REQUIREMENTS
  • Basic keyboarding and computer skills
  • Excellent verbal communication and listening skills
  • Clear speaking voice
  • General knowledge of U.S. geography  
THIS JOB MIGHT BE FOR YOU IF
  • You are a dependable team player with a positive attitude
  • You enjoy a fast-paced training and work environment
  • You enjoy speaking with and helping customers
  • You are comfortable with online learning and remote supervision
  • You are comfortable navigating multiple computer programs at one time
TRAINING / EDUCATION

We offer on-the-job education which allows you the opportunity to learn and begin performing some of your job duties while helping customers.   This role offers hands-on education working with your manager from day one.

SCHEDULES
  • Anytime 10 am to 9 pm Monday through Sunday (Arizona time).
  • We need you to work at least one weekend day.  If you want to work both that’s great!
  • Working holidays is required.  We are open and customers need our help.
  • Guaranteed hours: 25 hours May through September, flexible to work more or fewer hours if needed.
  • Seasonal positions available thru September 2, 2019.
THE FOLLOWING IS REQUIRED TO WORK FROM HOME
  • You must have a quiet, private work area.
  • Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
  • All work duties including education must be performed at your home address. 
THE FOLLOWING TECHNICAL REQUIREMENTS MUST BE MET TO WORK FROM HOME
  • Must have a non-wireless USB headset with microphone.
  • Must have high-speed internet with 2MB up 5MB down (or greater) and ping below 70.
    • 5MB up 10MB down is preferred for a better experience.
  • Must have a PC or laptop with the following:
    • Windows 7, 8 or 10 OS preferred (Mac OS is also permitted for most positions).
    • 8G of RAM or greater (Windows or Mac).
  • Windows OS:  CPU score of 2500 or greater.
  • Mac OS: A core i5 processor or greater.
  • Must install and use the required Company software including a Company provided anti-virus software.
THE FOLLOWING ARE NOT PERMITTED WHEN WORKING FROM HOME DUE TO COMPATIBILITY, PERFORMANCE, SECURITY OR OTHER CONCERNS: 
  • A wireless or non-USB headset.
  • A PC/laptop or Internet that does not meet the minimum requirements.
  • Mobile hot-spot, tethering, satellite ISP or similar. 
  • Compute stick, tablet or similar device. 
  • Windows XP or Vista operating system. 
  • Rental, rent-to-own or public computer/laptop.  
  • Working in a public place or using a public internet connection.  
  • Unsecure Wi-Fi or one that does not meet with the other Wi-Fi requirements.
  • Running any non-work related programs on your computer while working. 
  • Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software (this is a payment card industry requirement).
Apply Here:  https://jobs.uhaul.com/OpenJobs/JobDetai...omhome.com
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