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Remote Customer Support Specialist (Tech Support) – HubSpot
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Our Remote Customer Support team is continuing to grow and we’re on the search for exceptional people who can help us build & support our West Coast presence.  We're looking for people who currently sit in the following time zones: Pacific Time, Mountain Time, or Central Time

As a Remote Customer Support Specialist, you will provide a helping hand to our customers who are growing their business with HubSpot.  Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.

In this role, you will:
  • Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
  • Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
  • Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
  • Help customers navigate a variety of tools & features within HubSpot
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
We are looking for people who:
  • Possess technical aptitude or familiarity with software concepts
  • Are interested in building technical knowledge around APIs, HTML, & CSS
  • Have demonstrated experience in customer service and are passionate about the customer experience
  • Can autonomously troubleshoot and further investigate to fix a problem
  • Adapt quickly to changing priorities and customer needs 
  • Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting

Apply Herehttps://www.hubspot.com/careers/jobs/829...omhome.com
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