Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Thread Contributor: MarkKelly Hiring Work from Home Chat Reps, Starts at $12-$14/Hr.
#1
Job Description

Our Chat Technical support Advisors provide customer service to resolve technology questions, challenges, and problems through a series of troubleshooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance-based organization where all calls are recorded, monitored, and coached on a daily basis. You will be responsible for the support of computers, operating systems and mobile devices (smartphones, tablets, and MP3 players).
 
Perks of joining KellyConnect:

• Paid training at $12-$14/hr
• After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus
• Advisor earning a potential of $15-$17/hr
• Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
 
Duties and Tasks/Essential Functions:

• Interact with customers in response to inquiries, concerns, and requests about products and services
• Gather customer/product information and determine the issue by analyzing the symptoms
• Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
• Research using available resources, including article database systems
• Complete required training to stay current with system information, changes, and updates
• Responsible for taking two customer chats, up to 3 during peak volumes
• Participate in frequent 1:1/classroom video coaching sessions with leadership
• Exemplary attendance and punctuality
 
Skill and Knowledge Qualifications:

• Proper phone and chat etiquette, including using client verbiage and positive positioning
• Ability to speak and type clearly and accurately, using proper grammar
• Ability to multitask during customer calls (logging of case notes using tools provided)
• Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
• Experience with mobile devices (smartphones, tablets, mp3 players)
• Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
• Openness to constructive coaching and ability to implement performance improvement recommendations
• Willingness to work evenings, weekends, and holidays
• Ability to adjust to changes in technology, processes, and team structures
• Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization
• Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
 
Conditions of Hire:

• High School Diploma
• 18 years or older
• Minimum 6 months customer service experience
• Must provide phone and internet services and a quiet work environment, as the position is virtual

Apply Herehttps://kellyconnectjobs.force.com/s/job...0002xvnEAA
Reply


Possibly Related Threads...
Thread Author Replies Views Last Post
  Chat Technical Support Reps - $12-$14 an hour Mark 0 222 02-19-2018, 11:32 PM
Last Post: Mark



Users browsing this thread: 2 Guest(s)
About Work From Home Forum

We strive to bring you at least one new Work From Home Job each day. We search the internet to bring you legitimate work from home jobs so you don't have to.

For additional information, please use our contact form.

              Quick Links

              User Links

              Be Social