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MarkKelly Hiring Work from Home Chat Reps, Starts at $12-$14/Hr.
Job Description

Our Chat Technical support Advisors provide customer service to resolve technology questions, challenges, and problems through a series of troubleshooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance-based organization where all calls are recorded, monitored, and coached on a daily basis. You will be responsible for the support of computers, operating systems and mobile devices (smartphones, tablets, and MP3 players).
Perks of joining KellyConnect:

• Paid training at $12-$14/hr
• After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus
• Advisor earning a potential of $15-$17/hr
• Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
Duties and Tasks/Essential Functions:

• Interact with customers in response to inquiries, concerns, and requests about products and services
• Gather customer/product information and determine the issue by analyzing the symptoms
• Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
• Research using available resources, including article database systems
• Complete required training to stay current with system information, changes, and updates
• Responsible for taking two customer chats, up to 3 during peak volumes
• Participate in frequent 1:1/classroom video coaching sessions with leadership
• Exemplary attendance and punctuality
Skill and Knowledge Qualifications:

• Proper phone and chat etiquette, including using client verbiage and positive positioning
• Ability to speak and type clearly and accurately, using proper grammar
• Ability to multitask during customer calls (logging of case notes using tools provided)
• Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
• Experience with mobile devices (smartphones, tablets, mp3 players)
• Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
• Openness to constructive coaching and ability to implement performance improvement recommendations
• Willingness to work evenings, weekends, and holidays
• Ability to adjust to changes in technology, processes, and team structures
• Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization
• Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
Conditions of Hire:

• High School Diploma
• 18 years or older
• Minimum 6 months customer service experience
• Must provide phone and internet services and a quiet work environment, as the position is virtual

Apply Here

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