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Chat Technical Support Reps - $12-$14 an hour

Kelly Connect is now hiring Chat Technical Support Reps in all time zones across the US.
They offer paid training at a rate of $12-$14 an hour and, after 90 days, advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus.

Here’s what the company has to say about these positions:
“Our Chat Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.
Perks of joining KellyConnect:
  • Paid training at $12-$14/hr

  • After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus

  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
Duties and Tasks/Essential Functions:
  • Interact with customers in response to inquiries, concerns, and requests about products and services

  • Gather customer/product information and determine the issue by analyzing the symptoms

  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

  • Research using available resources, including article database systems

  • Complete required training to stay current with system information, changes, and updates

  • Participate in frequent 1:1/classroom video coaching sessions with leadership

  • Exemplary attendance and punctuality
Position Requirements Skill and Knowledge Qualifications:
  • Proper phone and chat etiquette, including using client verbiage and positive positioning

  • Ability to speak and type clearly and accurately, using proper grammar

  • Ability to multitask between customer calls and logging of case notes

  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

  • Experience with mobile devices (mp3 players, tablets, smartphones)

  • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller

  • Openness to constructive coaching and ability to implement performance objectives

  • Willingness to work evenings, weekends, and holidays

  • Ability to adjust to constantly-changing technology, processes, and team structures

  • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.

  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
Conditions of Hire:
  • High School Diploma

  • 18 years or older

  • Minimum 6 months customer service experience

  • Must provide phone and internet services and quiet work environment, as position is virtual”
To apply click on Search then Call Center.
Apply Here

[Image: 2018_02_19_22_35_44_Kelly_Connect_Jobs.jpg]


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